FAQs

Lamavie FAQ

Lamavie's top questions:

Use the Lamavie app to create your account. Enter your address and set pickup and delivery times that work for you. Our driver will come to collect your dirty laundry. You will receive live updates via our app until your clothes are cleaned and returned to your door.

  • Many years of experience: Although Lamavie may seem like a startup service, its founders have years of experience in the field. We also employ trained cleaning experts to ensure your satisfaction.
  • Strict quality standards: We have multiple procedures in place to ensure that garments are thoroughly inspected while in our care.
  • Follow industry best practices: We always ensure that our cleaning staff are trained and follow environmental and industry best practices.
  • Listen to customers: We care about your opinions and work on them to ensure we provide the services you deserve.

Yes. We offer a wide range of services including leather cleaning, curtain cleaning, blanket cleaning, carpet cleaning, furniture cleaning, steam cleaning and stain removal, as well as alteration and repair services.

We understand the challenges associated with caring for luxury garments, which is why we have in-house experts who decide the best way to clean your garments according to their care instructions.

Yes, we handle our wedding dresses with the utmost care to ensure that all fine details such as beading and embroidery are preserved. After cleaning, the dress is carefully packaged and returned to you to be preserved for generations to come.

Quality at Lamavie:

We follow garment care instructions and use the best materials to ensure a high quality cleaning service.

If there is no care label, our experts will choose the most appropriate method of care for the garment.

Usually, clothes are ready for delivery within 24 hours. We also provide a 4-hour rush service for an additional fee.

Pricing and Payment at Lamavie:

Pay online using credit or debit cards to avoid direct interaction with the driver.

Yes, all data is encrypted using SSL security standards.

You can view the price list through our application. Prices start from 5 EGP and depend on the type of fabric and services required.

Pickup and delivery services:

There is no minimum order, but there is a pickup and delivery fee starting from *** EGP.

It can be rescheduled with an additional fee to cover costs.

Yes, you can do so by contacting the support team one day before the scheduled date at no additional cost.

Support and Policies:

Contact us via live chat in the app or via email, and we will solve the problem to ensure your satisfaction.

You can report any lost items within 48 hours of delivery. If the item is not found, we will reimburse you up to 10 times the cleaning fee.

If damage is reported within 48 hours, it will be inspected, and if it is not repairable, we will compensate up to 10 times the cost paid.

Contact us now if you need one of our distinguished services.